Refund Policy
Last Updated: October 2026 • Simple, transparent refund rules for SVGPulse Studio plans.
Our Core Refund Promise
At SVGPulse Studio we want you to be happy. So, if you are not completely satisfied with our services, we offer a 30-day refund guarantee.
You can get a full refund within 30 days from the purchase date, if and when you didn’t get to use the service, meaning you haven’t downloaded any icon (or Bulk ZIP pack).
If that is your case, you can request the refund through [email protected]. You can only request the refund of the current billing period. Please note that previous subscriptions cannot be refunded.
1. How This Works in Simple Terms
We keep our refund rules straightforward so you always know where you stand when subscribing to Creator Pro Monthly (≈ $5.49/month) or Creator Pro Yearly (≈ $49.00/year):
- Full Refund Within 30 Days (If Unused): If you purchase a plan and decide you don't need it within 30 days of your purchase date, we will issue a 100% full refund as long as zero icons or Bulk ZIP packs have been downloaded under your paid plan.
- 30-Day Technical & Billing Guarantee: If you experience a verified technical problem that prevents you from accessing SVGPulse Pro or if you were billed twice by mistake, you are covered for up to 30 days from the transaction date.
- Why "No Downloads" Is Required: Because SVGPulse Studio delivers instant, DRM-free vector files (
.svgand.png) that you can keep forever once downloaded, the service is considered used as soon as your first icon or ZIP pack is downloaded.
2. Current Billing Period vs. Past Subscriptions
- Current Billing Period Only: Refund requests only apply to your most recent/current billing cycle (provided you haven't downloaded any icons during that cycle).
- Previous Subscriptions Cannot Be Refunded: Past monthly payments or earlier subscription periods that have already elapsed cannot be refunded.
- Cancelling Your Subscription vs. Requesting a Refund: You can cancel your monthly or yearly subscription anytime so you won't be charged on the next renewal date. Cancelling stops future charges while letting you use Pro until the current paid billing period ends, whereas an approved refund immediately cancels Pro access and returns your payment.
3. How to Request a Refund
If you haven't downloaded any icons and want to request a refund for your current billing period, simply:
- Send an email to [email protected] or use our Contact Support form.
- Include your account email address (for example,
[email protected]) and your order receipt or subscription ID. - Our team will verify that no icons were downloaded during the current billing period and process your refund back to your original payment method (typically appearing within 5–10 business days).
4. Statutory Consumer Rights
Nothing in this Refund Policy affects or limits any mandatory consumer rights you may have under applicable local laws.